In the six months ended 31 December 2021, the company reported US$1.3 billion, up from US$960.9 million year over year. Wong added that integrating Percept.AI’s tech into Jira Service Management would allow support teams to deliver service faster and at scale.Īlong with the acquisition, Atlassian also reported bumper FY2022 half-year results on the back of customer and subscription growth. Every company, regardless of size, needs to offer responsive, personalized, high-quality 24/7 virtual support to customers and employees.” “Gone are the days of simple walk-up support. “As a result, enterprises are being forced to rethink the capabilities and structure of their support experience,” Wong said. “This acquisition builds on our previous investments in AI and machine learning, designed to help customers efficiently deliver great employee and customer support experiences at high velocity,” Atlassian head of project management Edwin Wong said in a blog post.Ītlassian added that the acquisition also comes amid the growing popularity of employees looking to work remotely, citing its own commissioned research with PwC Australia from July 2021. Its platform helps teams automate tier-1 support interactions via multiple channels like portal, chat, email and web.Ītlassian said the acquisition would bolster its frontline support capabilities in Jira Service Management, the vendor’s ITSM software offering. Percept.AI specialises in virtual agent technology powered by a proprietary AI engine for natural language understanding. That´s what we call Atlassian as a service!Īn ITIL-based case management system that makes it possible to efficiently handle incidents, service requests, problems, changes and other specific issue types.Ī project tool to agile projects that offers flexible project planning and project work in Scrum or Kanban.Ī document management system that supports collaboration and sharing information and news between the documents owners and stakeholders.Australian software giant Atlassian has acquired US-based artificial intelligence company Percept.AI for an undisclosed sum. Our data centers are in Sweden, all the data is stored within the Swedish borders and is never shared with third part. We can also within the frames of our Managed Service-offer provide hosting for the applications. With the help of Softronic your company can do this also! More and more companies discover the strength in using Jira Service Desk for case management, Jira Software for project management and Confluence for information management. We will recommend the applications that would best serve your purpose and a solution that gives you more time to focus on your business. Our tool box includes everything from server hosting to application support. We have profound competence in Atlassian´s applications and tailor our offer to your needs. We offer a great number of tools that help people and companies to work more effective, using Atlassian’s applications. They need a tool that can be adapted to follow changes in business demands instead of limiting the opportunities such as becoming more efficient and expanding business. Many businesses suffer from not having a user-friendly system that supports today’s processes. The need to plan, prioritize, perform and follow up activities increases.
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